Financial Assistance Program - General Guidelines

The financial assistance we will provide depends on the amount of funds we have for that month.

Questions

As of July 1, 2025, we will no longer provide assistance for Rent and Water. We no longer have fund available for rent bonds, court order eviction and/or hotel stays, first month's rental payment or rental deposit.

Utility Assistance, As of July 1, 2025, Greensboro Urban Ministry will provide financial assistance for Duke Energy clients and Piedmont Natural Gas (PNG) who are in5 days of the disconnect date.

For more information call our utility hotline, 336-271-5959 ext. 314 for updated information.  (As soon as the system answers, you may enter extension 314 and bypass the prompts.)

 *PLEASE NOTE:  This hotline is for informational purposes only.  You will not be able to leave a message at either extension.

 

*THESE GUILDELINES MAY CHANGE WITHOUT PRIOR NOTICE.

No appointment is necessary.  You may walk-in between 9:00am-10:30am, Monday thru Thursday.  If you arrive after 10:30am, you will be asked to leave your name and your phone number.  If time permits, you will be prescreened within 24 hours.

Utility Assistance- You must have a disconnect notice for gas or lights within the next 5 days. 

If it's Friday, and your utilities are off, or will be turned off by the end of the day, you may walk in by 12:00 noon.  If you arrive after 12 noon, these is no guarantee you will be seen that day.       

PLEASE NOTE: You must be a resident of Guilford County. **High Point residents are only eligible for power/light service if you have a Duke Energy account in your name.

 

 

Eligibility Requirements:

• Must have income (employment, SSI, SSDI, SS, Veteran Benefits, etc.)
• Net income must be enough to cover your full rent/mortgage payment each month.
• Will asked for tax returns, or proof of tax refund amount you received this year.
• If you did not receive a refund or file taxes this year, we will ask you to provide documentation.
• Must provide proof of child support received in the last 12 months.
• Will request bank statements, etc. if necessary.
• Must have a verifiable unexpected crisis that caused a brief financial hardship and one that you did not cause and an approved crisis that occurred within the last 3 months.
• The applicant’s name must be on the utility bill or be the lease holder.
• You must be in good standing with your landlord (not facing eviction), or your landlord agrees to work with you.
• Applicants can only receive assistance once per year.

All financial assistance is based on the availability of funds.

No application is automatically approved. This is a lengthy process. All documentation must be submitted before a final decision is made.  It may take up to 24-48 hours before a final decision is made.  You may be asked to bring back the necessary documentation if you do not have the required documents with you today.

The financial assistance program has a lifetime limit for financial assistance. Clients who have reached their lifetime limit are still eligible for food and other non-financial services with our agency.

You must bring the following documents with you for the interview:

• Picture ID
• Proof of income for the current month and the previous month for everyone in your household
• Proof/receipts for any bills paid out starting with the crisis month and any month thereafter up until the current month
• Proof of crisis
• Documentation of Tax Refund received or documentation you did not receive a tax refund or file taxes this year.

 

*THESE GUILDELINES MAY CHANGE WITHOUT PRIOR NOTICE.

 

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Food Assistance through our Client Choice Food Pantry:

The food pantry is open Tuesday-Thursday, 9:00 am – 2:00 pm

Food is available every 14 days per household. Must have proper ID and present mail or other documentation with a Greensboro, Guilford County address.  If you are unable to provide a proper ID, you will receive a one-time overnight order instead of a full food order. For questions about food assistance, please call 336-271-5959 ext. 361.